Yes if you wish to cancel your order please inform us within 14 days of receiving your order. This excludes personalised items. We will refund all costs but you are responsible for return postage, or you can choose to refuse delivery of the items. Refunds will be processed within 14 days of us receiving the items or you providing proof of postage. Items must be in an unused condition but the packaging may be opened. If you do not return items or pass the cost of postage on to us we reserve the right to bill you for costs incurred in collection. For more information please see our terms and conditions page.