Frequently Asked Questions

If you can't find the answer to your question please contact us.

How long will my order take ?

Almost all products on this website are made/embroidered to order and may take up to 7 days before dispatch. Delivery times are on top of these times so please order in plenty of time if they are required for a certain date. Estimates exclude weekends and holidays.

Where can you deliver to ?

Waggy Campers can currently only deliver to the UK.

How can I pay ?

Waggy Campers accepts most major credit and debit cards through our payment partner Paypal. Find out more information about Paypal by clicking the link below. You don't need a Paypal account to pay just click pay by card and continue. We can also arrange to take cheques however items are not dispatched until payment is cleared.

How is my order delivered ?

Most orders are sent by Royal Mail, excluding larger orders which are sent via Parcelforce. For more information please see our delivery page

What happens if I'm not in when my order is delivered ?

Smaller items should fit through your letter box, if this isn't possible your order may be left with a neighbour or returned to your local sorting office in accordance with Royal Mail policy.

Can I cancel my order ?

Yes if you wish to cancel your order please inform us within 14 days of receiving your order. This excludes personalised items. We will refund all costs but you are responsible for return postage, or you can choose to refuse delivery of the items. Refunds will be processed within 14 days of us receiving the items or you providing proof of postage. Items must be in an unused condition but the packaging may be opened. If you do not return items or pass the cost of postage on to us we reserve the right to bill you for costs incurred in collection. For more information please see our terms and conditions page.

What happens if my order is faulty/ damaged/ incorrect ?

Please contact us as soon as possible and we will arrange a refund or replacement product.