Terms and Conditions

Welcome to our website. By continuing to browse and use this website you are agreeing to comply and be bound by the following terms and conditions. We recommend you read them before making a purchase. If you do not agree with any part please do not continue to use our website. The term Samantha Hewitt trading as Waggy Campers or 'us' or 'we' refers to the owners of the website whose trading address is 11 Pendred Road, Rugby, Warwickshire, CV22 7BS. The use of this website is subject to the following terms:

Payment

Waggy Campers accepts all major credit and debit cards through our secure payment processing partner Paypal.You do not need a Paypal account to make a purchase, if you do have an account your Paypal address and delivery address must match. We do not at any time have access to your account details. Prices shown are the price you pay, excluding delivery charges, Waggy Campers is not VAT registered, so we cannot charge VAT. We are unable to dispatch orders until payment has been received and cleared, please note if you pay using a bank transfer or e-cheque the payment may take longer to clear.

Delivery Charges

UK Mainland, Northern Ireland, Highlands and Islands and Isle of Man.

All orders include the cost of standard delivery you have the option to choose 1st class delivery starting from £1.00. Please note 1st class delivery does not effect the time to make the item only the delivery time. 

When you complete your order you will receive an automatic order confirmation and when your order is dispatched you will also receive an email confirming your address, order details and postage method.

All products are made to order and may take up to 7 working days before dispatch, excluding busy times around Christmas, Easter etc. when your may time extra time. Orders take between 3-5 days for standard delivery and 1-2 for 1st class after dispatch. If you need your order for a particular occasion please order in plenty of time. 

These estimates are a guide only, Waggy Campers are not responsible for any delay caused by weather, traffic, etc, in your package being delivered. Deliveries around the holidays Christmas, Easter, Bank Holidays, Etc will also increase delivery times please allow extra time around these times of year for your delivery to arrive before contacting Waggy Campers. 

Non-delivered goods

Waggy Campers are not responsible for problems/delays caused by incorrect delivery address information. Items returned to us due to an incorrect address can be redelivered at the buyers expense or refunded excluding the delivery cost. If your order has not been delivered we reserve the right to wait 20 days before re-dispatch.

Returns/Your right to cancel

Waggy Campers hope you will be happy with your purchase but understands there may be occasions when you need to return an item. If you want to cancel your order please download the cancellation form here you must cancel your order within 14 days after you receive it and you must return the items within 14 days. We will refund all original costs within 14 days of receiving the goods back or you providing proof of returning the items. Before you cancel you may open the packaging but please do not handle the product more than necessary as we are in our rights to reduce the amount refunded to you. This excludes personalised items. Buyers are responsible for any payment of postage for returning an item unless faulty. We are not liable for items lost in the post we therefore recommend returning the item via Royal Mail recorded delivery and keeping your proof of postage. Alternatively you can refuse delivery. If you choose to accept delivery but do not return the items to us or pass the cost of return delivery on to us we reserve the right to invoice you with any costs incurred to us to collect items.

If your item is faulty please contact us as soon as possible. A full refund for items and delivery costs will be given.

The postal address for returns is:

11 Pendred Road, Rugby, Warwickshire, CV22 7BS

This is a postal address only.

None of the above effects your statutory rights.